Temp Reception & Office Administrator at Raizcorp

Job Description


The Business Exchange is seeking a highly organised, administration-focused and service-driven Reception & Office Administrator to manage the daily operations of one of our premium business centres. This role is central to ensuring a world-class experience for all tenants, visitors and clients
As a premium brand ambassador, the Reception & Office Administrator will oversee the full spectrum of front-of-house and office operations — from reception and client engagement to administration, facilities coordination, and directing cleaning staff to maintain the highest standards of presentation.


Key responsibilities
Reception and client management


Maintain a neat, professional front-of-house experience
Greet and assist guests in a courteous and efficient manner
Manage all incoming calls and messages, ensuring accurate routing and follow-up (for both tenants and the company)
Handle deliveries and visitor queries
Act as the first point of contact for tenant support and operational needs
Maintain a professional, service-oriented environment at all times


Administrative & operational oversight


Perform a wide range of administrative duties to ensure smooth day-to-day centre operations
Oversee and direct cleaning staff as needed to ensure the centre is always spotless and client-ready
Maintain attendance registers and emergency procedures
Track revenue, occupancy, and tenant-related charges
Escalate issues to appropriate departments and maintain tenant satisfaction
Support tenant onboarding and offboarding processes


Boardroom & hospitality coordination


Manage bookings, readiness, and cleanliness of boardrooms
Perform pre- and post-use inspections and report any issues
Coordinate with the Hospitality team for seamless meeting experiences
Report staff absences and assist with daily coordination


Sales & client support


Conduct viewings for potential tenants when required
Actively contribute to occupancy management and lease tracking
Maintain professional conduct during all client interactions


Stock & supplies management


Maintain tight control over centre stock and supplies
Prevent misuse and ensure timely restocking
Keep accurate inventory records


Compliance & facilities


Ensure the centre complies with internal policies and procedures
Oversee maintenance, repairs, and IT issues
Coordinate with internal departments for seamless operational flow


Requirements
Minimum qualifications


Grade 12 certificate
Diploma or Degree in Communications, Client Relations, Business Administration, or related field


Experience and skills


6 - 10 years' experience in a reception, office administration, or centre operations role
Strong administrative and organisational background with proven multitasking ability
Experience managing cleaning or hospitality staff
Strong proficiency in Microsoft Office and Google Suite
Experience managing technical equipment (projectors, conferencing tools, etc.)
Proven ability to manage busy operational environments


Advantageous experience


Previous property or hotel industry experience
Familiarity with tenant leasing and space management
Conflict management and tenant relationship handling


Behavioural competencies


Professional appearance and conduct
Exceptional communication skills (verbal and written)
Highly organised, proactive, and dependable
Strong attention to detail and administrative accuracy
Positive, service-oriented mindset
Ability to plan, prioritise, and multitask effectively
Strong sense of accountability and responsibility