Role Purpose
To verify and accurately process membership applications and member record updates in accordance with business rules, policies and procedures.
Requirements
A National Senior Certificate is essential
At least 1 - 2 years of administrative experience is essential
Experience working in a client services / medical scheme environment is preferred
Language proficiency in English and another South African language is essential
MS 365 proficiency is essential
Duties & Responsibilities
Accurately capture new membership applications and changes within the specified service level agreement.
Apply scheme membership rules in terms of underwriting and waiting periods.
Follow-up on outstanding documentation to ensure that members and dependants are successfully registered.
Ensure that the scheme and employer are not unnecessarily exposed to financial risk.
Effectively resolve queries from members, employer groups, service providers and schemes within the specified service level agreement.
Printing and distributing membership welcome packs and cards.
Assisting with quality control initiatives within the team.
Competencies
Data capturing
Customer-focused
Ability to learn and apply new skills
Attention to detail
Decision making
Problem solving
Business writing skills
Closing Date
2026/04/05