Job Description
Positioned within an established social housing organisation, this role is critical for driving the operational and administrative success of a dedicated residential property complex. Operating as the primary interface between the organisation and its residents, the successful candidate will directly manage tenant relationships, drive rental income collection, oversee leasing workflows, and ensure optimal building occupancy.
This full-time, in-office position is based in Cape Town and will initially be appointed on a fixed-term contract basis with a clear view to transitioning into a permanent position upon successful performance review. Start date: 1 August 2026 (sooner if possible).
Key Responsibilities
Lease Management & Tenant Onboarding: Guide prospective applicants through the pre-qualification, vetting, and interviewing processes. Generate legal lease agreements, conduct comprehensive tenant training on house rules, perform unit inspections, and manage the structured handover process.
Accounts & Financial Administration: Take full ownership of monthly billing processes, capture deposit payments, and facilitate the upload and monitoring of monthly debit orders. Process daily bank statements, perform reconciliations, allocate payments, and resolve unidentified deposits.
Debt Collection & Credit Control: Actively monitor and manage the rental arrears process. Implement credit control procedures by conducting telephonic follow-ups, executing weekly site visits to high-risk units, issuing final notices, and preparing legal files for attorney handovers and eviction proceedings when required.
Tenant Relations & Conflict Resolution: Act as the central point of contact for resident queries and complaints, facilitating fair but firm conflict resolution. Conduct routine occupancy audits, maintain an up-to-date waiting list, and support community engagement initiatives such as tenant focus groups.
Utility & Office Management: Scrutinize and reconcile municipal utility accounts against internal systems, coordinating timeous payments with the head office finance team. Maintain rigorous hardcopy and softcopy filing systems to ensure full audit readiness.
Reporting: Compile and deliver accurate weekly, monthly, and quarterly operational reports covering vacancies, maintenance flags, credit aging summaries, and legal tracking updates.
Requirements
Grade 12 senior certificate.
A relevant qualification in property management, built environment, or rental administration.
Minimum of 3 years of direct property management and tenant liaison experience.
Minimum of 2 years of solid office administration and basic accounting/reconciliation experience.
Advanced communication, facilitation, and conflict management skills.
Strong numeric capabilities combined with a basic understanding of eviction management and occupational health and safety protocols.
Preferred Qualifications
Prior experience navigating social housing regulations or community-focused housing schemes.
Established local networking contacts with welfare agencies and community social workers.
Required Software Skills
Novtel (Property Management System) or equivalent Property CRM software
Pastel Accounting
Microsoft Excel (Intermediate to Advanced)
Microsoft Office Suite (Word, Outlook, PowerPoint)