Description
As we expand our operations, we are looking for diligent, customer-focused, and detail-oriented individuals to join our team in Abuja as Ticketing Officers.
We are seeking an organized and professional Ticketing Officer to manage our Abuja ticketing operations.
The ideal candidate will be responsible for handling ticket sales, reservations, and customer inquiries with accuracy, speed, and a positive attitude.
This role is critical in ensuring smooth and efficient service delivery to our valued passengers.
Key Responsibilities
Process ticket sales, bookings, and reservations efficiently using our ticketing system.
Provide excellent customer service by responding to inquiries, offering travel information, and resolving issues promptly.
Handle cash, POS, and digital payments accurately, ensuring daily reconciliation.
Maintain up-to-date knowledge of travel schedules, routes, fares, and company promotions.
Ensure compliance with company policies, safety guidelines, and regulatory requirements.
Assist in terminal operations, including passenger check-in and queue management.
Maintain clean and organized ticketing counters and customer service areas.
Prepare daily sales and transaction reports as required.
Qualifications and Experience
Minimum of an OND, HND, or Bachelor's Degree in any relevant field.
At least 1 - 2 years of experience in ticketing, customer service, or a similar role, preferably in the transportation or hospitality industry.
Proficiency in computer applications and experience with ticketing software is an advantage.
Excellent communication and interpersonal skills.
Strong numerical ability and attention to detail.
Ability to work flexible hours, including weekends and public holidays.
Must be resident in Abuja or able to relocate immediately.