Job Summary
We are looking for an experienced and passionate Ticketing and Reservation Officer to join our team.
As a Ticketing and Reservation Officer, you will be responsible for managing the ticketing, and reservation unit in our organization.
Key Responsibilities
Make Reservations / Bookings for Customers, Issuing flight tickets
Make Ticket Booking, Quote Fare, and send directly to Customers or as directed.
Arrange Reservations and Routing for Passengers at Request or as directed.
Inform Clients of Essential Travel Information, such as Travel Times.
Answering questions regarding dates, prices, and availability of flights.
Helping passengers and customers with inquiries regarding changes or cancellations;
and promoting special offers.
Using computer reservations systems to check availability.
Determines whether space is available on Travel Dates requested by the Customer.
Educate and Enlighten Customer on the New and Existing Products of the Company.
Follow up on Enquiries and Convert it to Sales.
Keep Informed of Business Changes that affect the Ticketing Area.
Sell travel products.
Qualifications & Requirements
Minimum of an OND qualification.
3 - 4 years ticketing experience
Proficiency in the use of any of the 3 GDS is a must, especially Amadeus & Galileo
Experience in tour packaging is a plus
Strong Analytical skills
Excellent written and verbal communication skills.
A positive attitude and a growth mindset.