Trainee Call Centre Agent (Fixed Term) at Old Mutual

Responsibilities:


Deals with client queries via telephone in adherence with Call Centre standards under supervision.
Escalate complex queries to more senior agents.
Takes inbound calls and shares relevant information with assistance and on the job coaching.
Finalises calls at point of contact where possible.
Learner to Moderate level of technical knowledge.
Limited multi skilling across product and process relevant to the business area.


Working Hours


Monday - Friday: Flexible between 8am - 7pm
Saturday: Flexible between 8am - 1pm
Proof of Registration for tertiary studies essential at application stage


Skills


Accountability, Communication, Computer Literacy, Meeting Goals, Microsoft Excel, Office Administration, People Management


Competencies


Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Demonstrates Self-Awareness
Ensures Accountability
Instills Trust
Interpersonal Savvy


Education


Matriculation Certificate (Matric) (Required)


Closing Date

06 March 2026 , 23:59