Qualifications & Requirements
Graduate of a Bachelor's degree, preferably in Information Technology, Business Management, or any related field
At least 3 years of experience as a Trainer, delivering and facilitating training programs
Experience in the BPO industry is a plus
Excellent communication skills, both written and spoken
Strong presentation and facilitation skills
Good analytical skills and proficiency in MS Office tools, including the use of functions, formatting, and aesthetics
Ability to create training materials and evaluate training effectiveness
Flexible to work in shifting schedules when required
Ability to work in a fast-paced and dynamic environment
Key Responsibilities
Conduct training sessions for new hires and existing employees
Prepare training materials, modules, and assessments
Evaluate training effectiveness and prepare reports
Maintain training records and documentation
Coordinate with internal and external stakeholders regarding training needs
Handle administrative tasks related to training