Role Description
The ISO Consultancy & Certification Representative is an on-site role based in Mombasa. This role focuses on supporting the coordination and execution of ISO management system consultancy, client training, and certification services.
The successful candidate will assist clients through the consultancy pipeline—from initial inquiry and scope definition to training coordination and audit preparation. This position offers direct, hands-on exposure to ISO framework implementation (e.g., ISO 9001, ISO 14001, ISO 45001) within a structured, quality-driven environment.
Key Responsibilities
Client Engagement & Proposals: Respond to client inquiries regarding ISO training and certification, assist in conducting initial needs assessments, and draft tailored service proposals.
Consultancy & Execution Support: Assist senior consultants in delivering ISO implementation roadmaps, gap analyses, and documentation reviews for client organizations.
Training Coordination: Organize and facilitate client and internal training sessions, including scheduling, preparing training resources, and supporting attendees.
Client Relationship Management: Host client meetings to address training and certification matters, ensuring professional customer service throughout the engagement lifecycle.
Service Promotion: Actively promote Pevco's ISO consultancy, training, and certification portfolio to prospective commercial clients.
Records & Compliance Management: Maintain accurate client files, consultancy documentation, and training registries in accordance with company quality management procedures.
Qualifications & Requirements
Education: Diploma or Bachelor's degree in Business Administration, Quality Management, Education, Communication, Engineering, or a related field.
ISO Framework Awareness: Foundational understanding of ISO standards (e.g., Quality Management Systems) or a strong interest in learning international compliance frameworks.
Communication & Presentation: Excellent verbal and written communication skills for delivering clear presentations, writing proposals, and engaging stakeholders.
Organizational Skills: High attention to detail with the ability to manage schedules, client files, and documentation systematically.
Client Service & Business Acumen: Strong interpersonal skills with basic commercial awareness to support sales outreach and client onboarding.
Technical Proficiency: Competency in MS Office (Word, Excel, PowerPoint) or Google Workspace for drafting reports, proposals, and training materials.
Team Orientation: Ability to work collaboratively in an on-site, fast-paced team environment and quickly adapt to quality assurance protocols.