We're seeking an energetic and detail-oriented Training Assistant to support the design, coordination, and delivery of training programs across the business. This role will support the Training Specialist in ensuring that training content and implementation align with the company's strategic and operational needs—especially for our field teams who serve thousands of small business customers daily.
You'll help organize and deliver engaging learning sessions, assess performance, and ensure that every employee is equipped to succeed in their role.
What You'll Do
Assist in maintaining and updating existing training programs and materials.
Support in identifying training gaps and developing relevant content.
Facilitate and support delivery of training sessions and workshops.
Evaluate trainee performance and recommend follow-up actions.
Conduct Quality Assurance (QA) checks to assess adherence to company policies and procedures.
Assist in Training Needs Analysis (TNA) and in developing remedial/refresher training based on findings.
Support the creation and updating of customer business training videos and learning materials.
Collaborate with internal stakeholders to gather insights that inform staff and customer training.
Ensure training effectiveness through post-training assessments and feedback collection.
Maintain accurate training records and contribute to continuous improvement initiatives.
What We're Looking For
Bachelor's degree in Finance, Business Administration, Economics, or a related field.
Minimum 3 years of experience in training and development, preferably within a financial or operational environment.
Excellent communication and facilitation skills.
Strong interpersonal skills and ability to motivate teams.
Proficiency in digital learning tools and Microsoft Office (Excel and PowerPoint).
Strong attention to detail and ability to work independently.
Field experience in retail or working with high-performing teams is an added advantage