Training Manager – Alternative Channels at CIC Insurance

About the Role

Reporting to the Head of Agency Training, the Training Manager - Alternative Channels will be responsible for the design, implementation, and continuous improvement of training programs for Bancassurance and Sacco Assurance distribution channels. The role aims to equip relationship managers, bank staff, and sacco representatives with the technical knowledge, product expertise, sales capabilities, and regulatory understanding required to effectively distribute life insurance solutions. The role will also support business growth, channel productivity, and the development of a high-performance, customer-centric sales culture across alternative channels.

Key Responsibilities

Strategic Responsibilities


Develop and execute a comprehensive training strategy for Bancassurance and Sacco Assurance channels aligned to the organization's growth and distribution objectives.
Translate strategic training priorities into practical, channel-specific training plans for Bancassurance and Sacco Assurance.
Design structured learning pathways for alternative channels to enhance productivity and advisory capability.


Training Delivery & Channel Enablement


Deliver product, sales, and compliance training
Ensure consistent and high-quality training delivery across all alternative channels.


Curriculum Implementation & Content Support


Ensure training content is practical, relevant, and aligned to channel realities


Training Coordination & Sales Support


Conduct field visits, joint sales engagements, and coaching sessions to reinforce training.
Manage the training calendar for Bancassurance and Sacco channels


Compliance, Governance & Reporting


Ensure all training activities and records meet regulatory and audit requirements.
Prepare periodic reports and insights on training impact within alternative channels.


Stakeholder Engagement


Act as a key training contact point for alternative channel stakeholders.
Work closely with Bancassurance partners, Sacco leadership, Sales teams, and Product teams to co-create relevant training interventions.


Leadership & Culture Responsibilities


Champion a strong learning culture across Bancassurance and Sacco channels
Provide coaching and mentorship to trainees and channel stakeholders.
Support talent identification and development within alternative channels.


Who We're Looking For

Qualifications


Bachelors Degree in Business, Finance or related Field
Professional Insurance Certification (e.g COP, LOMA or Diploma in Insurance
Certified Trainer (Trainer of Trainers or Equivalent)
Minimum of 7 years' experience with 3 years at a supervisory level


Key Competencies


Expertise in Life Insurance Products & Sales Processes
Proficient in Instructional Design and adult learning methodologies
Strong Leadership and Coaching skills
Excellent Presentation and Facilitation capabilities
Analytical with strong Needs Assessment and Performance Evaluation experience
Skilled in Stakeholder Engagement and Communication