We are expanding our Spec-Savers Training Academy and have an exciting and challenging position available at our Port Elizabeth Head Office for an energetic, experiences and forward-thinking Training Manager to lead and deliver our learning and development capability across our national retail franchise network.
The successful candidate will play a key role in supporting operational performance, onboarding, clinical and product knowledge, brand consistency, customer experience, compliance learning, and continuous development through both in-person and digital learning platforms.
This role is ideal for someone who are passionate about driving business performance and brand excellence, through impactful and consistent customer and patient experiences nationwide.
Minimum Requirements
Bachelor's or Honour's degree in a Learning and Development, Education, Human Resource, Retail Operations or related field
Minimum 5-7 years' experience in an adult learning & development or operational training capability development environment
Good working knowledge and experience with LMS applications
An SDF qualification and experience with CPD accreditation will be an advantage
Registered Assessor / Moderator with the W&R SETA advantageous
Knowledgeable regarding SAQA, SETA, and NQF regulations
Experience in a retail or clinical environment will be an advantage
Proficient in the use of AI and Large language models
Ability to manage workflow, quality, and timelines across multiple projects
Has project management experience in organising and leading large-scale learning events
Strong understanding of training programme development methodologies
Excellent English language written and verbal communication skills
Advanced skills in Excel, analytics dashboards, and digital learning platform administration
Highly organised with strong attention to detail in administration and record-keeping skills
Excellent presentation, facilitation, and content development skills
Proven ability to work in an innovative, fast-paced, customer-centric workplace
Up-to-date knowledge of latest training practices, trends, and technologies
Self-motivated and passionate about talent development and lifelong learning
Duties and Responsibilities
Learning & Development Strategy:
Develop and implement a practical end-to-end learning content strategy from scope to delivery with measurable impact assessments
Ensure learning materials constantly align with business objectives, and are updated to remain relevant and accurate
Coordinate and conduct onboarding training for new staff and franchisee teams
Training Content & Programme Development
Maintain a high standard of brand-aligned visual representation in all content
Develop programmes that incorporate overall business objectives through engaging training material, modules, assessments, SOPs and learning resources
Integrate blended learning solutions that drive engagement and measurable performance results
Facilitate training in collaboration with Marketing, Operations, Franchisees, CRM, Clinical Teams and subject matter experts
LMS & Digital Learning
Manage and continuously improve the company's Learning Management System (LMS)
Monitor Learner engagement, assessments, completion rates and training compliance.
Ensure training administration and records are accurately and timeously updated, and collate and analyse data to generate insights to inform strategic actions
Operational and Brand Training
Support the rollout of promotions, campaigns, product launches, operational changes, and new initiatives through effective learning interventions
Ensure consistency in customer experience, clinical processes, operational standards, and brand execution across the network
Handle multiple cross-functional deadlines and projects effectively
Communicate with all stakeholders in a clear and professional manner
Compliance and Governance
Maintain accurate training records and competency tracking
Support compliance-related learning initiatives, including POPIA, health & safety, ISO requirements, and operational compliance standards
Work closely with HR and the Skills Development Facilitator (SDF) to align learning records and reporting where required
Stakeholder Collaboration
Partner closely with Operations, HR, Marketing, Clinical teams, Franchisees, and leadership
Facilitate workshops, presentations, and learning interventions where required.
Lead and project manage the company's regional frontline learning roadshows held annually across the network, including content planning, stakeholder coordination, venues, logistics, speakers, and learning delivery.
Provide guidance and support to managers regarding staff capability and development needs
Deadline:12th June,2026