About the Role
We are seeking for aChannel Training Specialistto focus 100% on our external business partners—distributors and retail outlet owners. Equip them with product knowledge, sales skills, and operational guidelines to drive revenue growth.
This role involves creating systems, writing training materials, analysing performance data, and working closely with business owners. Note: This is not an HR or internal employee training role.
Key Responsibilities
Develop and design clear, professional, and actionable training materials, scripts, and guidelines for new outlets and existing distributors.
Plan and execute training sessions (physical or virtual), manage all logistics and communications, and travel occasionally for on-site training and store openings.
Design and implement the company's external training framework and manage processes for trainer performance and evaluation.
Analyse training impact by tracking KPIs to measure program effectiveness, prepare weekly/monthly Excel reports, and use data analysis tools like Power BI and SPSS.
Develop assessment tools, collect feedback, and analyse post-training data to measure program effectiveness and refine future content.
Serve as the main contact for trainers and effectively communicate training updates and tips to the dealer community.
Requirements
Bachelor's Degree and above in Business Administration, Marketing, Education, English, or a related field.
1-2 yearsof experience in a training role, specifically withinsales, retail, or channel/dealer/distributor management.
Strong writing and documentation skills, able to produce professional, clear materials and simplify complex information.
Proficient in PowerPoint, Excel, and basic design and data analysis tools with the ability to create professional materials and interpret data for actionable insights.
Process-oriented with experience designing systems, workflows, checklists, and evaluation forms to track training effectiveness.
Strong communication skills and tech-savvy, with experience using WhatsApp and virtual training tools (Zoom, Teams).
Experience working in Healthcare, Pharmacy, FMCG, Electronics, Fashion or Retail is a an added advantage