This role is ideally suited to a commercially minded Travel Consultant who thrives on precision, logistics, and delivering seamless, high-touch guest journeys.
Core Criteria:
Minimum of 3-5 years' experience as a Travel Consultant
Solid understanding of Southern and East African travel logistics
Previous exposure to luxury, safari, or tailor-made travel environments preferred
Proven experience quoting, booking, and issuing flights and transfers
Strong knowledge of airline fare structures, routing logic, and ticketing processes
Proficiency in MS Office and travel booking or reservation systems
Excellent written and verbal communication skills
Strong organisational ability with meticulous attention to detail
Calm, professional, and solutions-focused under pressure
Commercial awareness with a strong sense of pricing and margins
Collaborative mindset and strong service ethic
Core Responsibilities:
Quote, book, amend, and manage domestic and regional flight reservations
Arrange road transfers, air transfers, charters, and scenic flights
Liaise with suppliers to secure preferred rates and maintain strong working relationships
Apply margins and commissions in line with the company's pricing strategy
Support reservations and sales teams to improve booking conversion and guest experience
Issue confirmations, vouchers, and all relevant travel documentation
Proactively manage flight changes, delays, and any guest travel disruptions
Maintain accurate records for bookings, invoicing, and reconciliations
Ensure all travel arrangements align with brand standards and service expectations
Assist with reporting on travel revenue, margins, and operational performance
Communicate clearly and professionally with guests, agents, and internal teams