Key Purpose
The Travel Insurance Manager is the primary point of contact for Discovery Travel Insurance's major accounts, Independent Brokers, Binders and Supporting Tied Agent (Retail Distribution). The role coÃÂâÃÂÃÂÃÂÃÂowns the performance, optimisation, retention and profitability of key partnerships, ensuring delivery of mutually beneficial outcomes. The Travel Insurance Manager will drive coordinated growth strategies and ensures account activities align to Discovery's operating model, compliance standards and commercial objectives.
Areas of responsibility may include but are not limited to
Leisure Travel: 60% allocation of time
Manage DTI key accounts/distributors to deliver agreed KPIs including premium growth, profitability, and service performance.
Influence product roadmaps in collaboration with peers, ensuring partner requirements are delivered within timelines.
Optimise accounts using growth levers to improve client experience, revenue, conversion, and retention.
Identify and implement new business, corrective actions and ancillary revenue opportunities with existing accounts/distributors.
Develop and refine partnership management strategies to ensure longÃÂâÃÂÃÂÃÂÃÂterm sustainability.
Driving the renewal process in collaboration with the stakeholders ensuring that the business retained meets the targeted Loss Ratio and other key metrics
Corporate & Individual Travel: 30% allocation of time
Driving broker and binder relationships to drive incremental premium growth
Support new business development within underwriting appetite.
With the business stakeholders (Underwriting and Operations) respond to quote requests and assist with new business onboarding.
Ensure accounts are renewed timeously in collaboration with DTI Underwriting.
Fielding and addressing broker and policyholder questions ensuring that they are adequality resolved
Conduct training with brokers and policyholders
General: 10% allocation of time
Engaging the respective compliance and risk teams to ensure processes and policies are in line with current legislation
Prepare and coordinate the completion of various data and analytics reports and presentations
Assist with month end reporting and submissions/bookings
Keep abreast of market information and industry changes
Knowledge and Skills
Account management
Travel insurance, ancillary revenue, partnership models
Short Term Insurance understanding
Microsoft 365
Analytical and attentive to detail
Resilient, with an ability to work under pressure and adapt to change (important to be able to retain perspective and not take things personally)
Good team player
Results and deadline-driven
Quick learner
Education and Experience
Education:
Matric (Essential)
FAIS Compliant
RE5
Continuous Professional Development (CPD)
Microsoft 365 - suite of products
Minimum Experience:
Technical knowledge and understanding of short-term insurance
4 - 6 years' experience working within the travel insurance industry