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Travel Specialist at The GIG Group
The GIG Group
October 9, 2026
Full-time
On-site
Key Responsibilities
Search and recommend suitable domestic and international flights based on clients' needs and budgets.
Make and manage flight reservations and issue airline tickets.
Prepare and modify travel itineraries, including rebooking and rerouting.
Process flight changes, cancellations, refunds, and ticket exchanges in accordance with airline policies.
Advise clients on baggage allowances, travel documentation, airport procedures, and airline requirements.
Monitor flight schedules, delays, cancellations, and other operational changes.
Provide timely assistance to clients before, during, and after their trips.
Maintain accurate customer and booking records.
Liaise with airlines, consolidators, and other travel suppliers when necessary.
Ensure compliance with airline rules, fare conditions, and company policies.
Identify opportunities to provide additional travel services such as hotels, transfers, travel insurance, and tours.
Handle customer complaints professionally and work toward satisfactory resolutions.
Keep up to date with airline schedules, fare rules, travel regulations, and industry developments.
Performance Indicators
Accuracy of bookings and ticketing
Customer satisfaction
Response and resolution times
Key Skills
Airline reservation and ticketing
Customer service
Itinerary planning
Fare calculation
Problem-solving
Communication and negotiation
Attention to detail
Time management
Travel technology/GDS proficiency
Sales and relationship management
Search and recommend suitable domestic and international flights based on clients' needs and budgets.
Make and manage flight reservations and issue airline tickets.
Prepare and modify travel itineraries, including rebooking and rerouting.
Process flight changes, cancellations, refunds, and ticket exchanges in accordance with airline policies.
Advise clients on baggage allowances, travel documentation, airport procedures, and airline requirements.
Monitor flight schedules, delays, cancellations, and other operational changes.
Provide timely assistance to clients before, during, and after their trips.
Maintain accurate customer and booking records.
Liaise with airlines, consolidators, and other travel suppliers when necessary.
Ensure compliance with airline rules, fare conditions, and company policies.
Identify opportunities to provide additional travel services such as hotels, transfers, travel insurance, and tours.
Handle customer complaints professionally and work toward satisfactory resolutions.
Keep up to date with airline schedules, fare rules, travel regulations, and industry developments.
Performance Indicators
Accuracy of bookings and ticketing
Customer satisfaction
Response and resolution times
Key Skills
Airline reservation and ticketing
Customer service
Itinerary planning
Fare calculation
Problem-solving
Communication and negotiation
Attention to detail
Time management
Travel technology/GDS proficiency
Sales and relationship management