Travel Specialist (Spanish Speaking) (Nairobi_TS) at And Beyond

We are looking for a dynamic, enthusiastic, service driven team player to join the lodge reservations team.

KEY OUTPUTS:


Maintain constant and consistent communication with colleagues, travel agents, tour operators, guests, and suppliers via telephone and email.
Build and nurture strong professional relationships with international travel partners and service providers.
Creatively design and plan bespoke FIT leisure itineraries across East Africa for international guests and travel partners.
Proactively sell company products and services while ensuring the best possible travel experience for each guest.
Respond promptly to enquiries and work towards converting them into confirmed bookings.
Manage the full reservations process from initial enquiry and quotation through to final confirmation, invoicing, and preparation of travel documentation.
Coordinate bookings with lodges, camps, airlines, guides, and ground handling teams to ensure seamless service delivery.
Monitor bookings from enquiry stage through to completion of travel.
Prepare accurate quotations, itineraries, invoices, and travel documents.
Ensure all guest preferences, special requests, and logistical requirements are captured and communicated effectively.
Maintain high levels of attention to detail to ensure exceptional guest satisfaction.
Ensure all turnaround times are strictly adhered to in accordance with company Standard Operating Procedures.
Deliver prompt, professional, and reliable service at all times.
Provide operational support and backup for colleagues when they are away from the office.
Participate in weekend and public holiday duty on a rotational basis.
Continuously expand destination and product knowledge through training sessions, workshops, and educational opportunities.
Stay up to date with new safari products, lodges, experiences, and destination developments within East Africa.


Brand & Values Alignment

Uphold and embody the company values, particularly:


Care of the People
Care of the Land
Care of the Wildlife


KEY REQUIREMENTS:


Minimum 3 - 5 years experience in luxury safari reservations or tour consulting.
Diploma, higher diploma or degree in Tourism Management or related courses.
Strong knowledge of East African safari destinations and logistics. KNowledge of South and Southern Africa is added advantage
Excellent written and verbal communication skills in Spanish.
Ability to manage multiple bookings simultaneously.
Strong attention to detail and organisational skills.
Experience working with international travel agents and luxury clientele.
Proficiency in reservation systems and Microsoft Office.
Passion for travel, wildlife, and guest service excellence.
Lateral thinking ability
An in-depth knowledge of Tourplan or a similar booking system
Working knowledge of WETU or other related
Initiative