Triton Express: Customer Services (Cross Border) at Plennegy Group

RESPONSIBILTIES:

Delivering customer support services by:


Preparing freight quotations (standard road freight cross border and international air freight)
Interacting with forwarding agents on a daily basis on quotations, delivery status updates and reconciliation of cross border documents and POD's
Booking collections, arranging forwarding agent collections and deliveries as well as track and trace
Communicating with customers by ensuring cross border invoices, SADC's, Carnets, Bureau Veritas certificates are handed to collection staff and that documentation is correct
Arranging COC's with Bureau Veritas
Investigating and resolving queries / problems through waybill and discrepancy reports
Administering discrepancy manifests in terms of collating all discrepancy reports to master records
Advising customers and communicating misroutes to branches
Checking scanning details, updating master record information, recording bay schedules in master report, reviewing endorsed waybills via claims and administering the claims procedure
Monitoring third party agent POD's by printing daily outstanding POD's and verifying the status, marking dispatch trip sheets, resolving queries and faxing copies of the waybills to customers
Furnishing exporters with proof of exports
Furnishing importers with proof of imports
Reconciling of GRV's for cross border retail deliveries
Communicating with cross border branches on border clearances, deliveries and documentation
Sending daily tracking reports
Full function and support for international Sea and Air Freight


REQUIREMENTS:

Education and Training


Grade 12 minimum (Matric)
Studying towards a certificate in customer care / call centre management (beneficial)


Experience


2 years general clerical experience / working experience within a call centre environment
Basic understanding of Freightware or similar freight management system
Excellent geographical location knowledge would be beneficial
Ability to work with both mass and volumetric weightings