Underwriter-2 at FNB South Africa

Job Description


To perform assessment on complex life insurance applications based on medical, occupation, avocation, travel and financial information, ensuring adherence to underwriting guidelines.


Are you someone who can:


Conduct tele interviews or tele-underwriting.
Manage medical, occupation, part-time activities, travel and Financial Underwriting standard and substandard cases for: Disability and Critical Illness Underwriting, Income Protection, Business Cover, Group Risk, Alterations and Queries.
Ensure placement of cases according to reinsurance treaty and internal guidelines.
Liaise with planners/Business Development Manager on special terms, queries, presales and underwriting refreshers sessions with the front liners.
Ensure resolution of underwriting enquiries and high priority cases.
Drive and ensure involvement in Chief medical Officer sessions and other Underwriting training presentations (i.e., Case Studies, Sales training).
Ensure underwriting - medical queries and tasks allocated are resolved timely and effectively by providing first time resolution on enquiries.
Ensure accurate completion of documentation as per departmental guidelines to meet client needs and effectively utilize IT systems to ensure accuracy of documentation.
Ensure adherence to organizational best practice and legislative requirements. Adhere to policies and procedures and take corrective action where necessary.
Ensure all risks to the company are mitigated, identified, and escalated where necessary.
Maintain a broad product knowledge to respond to customer queries effectively and accurately.
Stay abreast on industry regulations, trends and best practices in underwriting.
Approve and countersign cases above the acceptance limits of the underwriter.
Provide coaching and mentorship to junior staff in the team to ensure optimal performance of the team and knowledge sharing.
Actively anticipate and identify opportunities for improvements to our processes and procedures.
Proactively solve problems, and recognize risk exposures, manage and escalate these where appropriate.
Assess all applications not accepted by the online underwriting engine - initial applications, additional information and policy alterations.
Provide fair and balanced underwriting decisions using the appropriate amount of evidence necessary.


​​​​​​​You will be an ideal candidate if you have:


Grade 12- NQF Level 4
5+ Years relevant medical training or previous medical underwriting at an advanced level
5 Plus years of proven experience as an Underwriter in the life insurance industry
A proven working or higher- level knowledge of lump sum disability and critical illness, incomes protection, business cover and group risk
Knowledge of insurance products, regulations and underwriting guidelines and current practices
Experience in working with underwriting systems and tools
Be competent in interpretation of doctor's reports, medical results and risks link to abnormalities of these
Assessment of medical, financial and occupational underwriting risk of an organization
Proven experience as an underwriter in life insurance industry


​​​​​​​You will have access to:


Opportunities to network and collaborate
A challenging working environment that is progressive and agile
Opportunities to innovate where initiative is taken and owned end to end


​​​​​​​We can be a match if you have the following:


Adaptable and curious
Have a proven successful track record.
Thrive in a collaborative environment.
Detail-oriented
Proactive and accountable
Calm under pressure
Collaborative mindset
Flexible and adaptable in a dynamic work environment


End Date: August 21, 2026