Underwriting and Claims Specialist (Senekal) at AFGRI Equipment

Description


To provide comprehensive administrative support in underwriting and claims processes, ensuring accuracy, compliance, and excellent client service within the short-term insurance environment.


Requirements

Minimum Requirements:


Grade 12
FAIS compliant (NQF 4 - Short-term insurance) certification
Regulatory Exam Level 5 (RE5) completed
Minimum of 5 years short‑term claims experience within the insurance industry


Key Performance Areas

Claims Management:


Facilitate claims processing, documentation, and follow-ups
Ensure timely settlement and client satisfaction


Underwriting & Administration:


Process amendments, endorsements, renewals, and new policies on the Cardinal Broker System
Prepare, negotiate and process new Business quotations and renewals
Maintain accurate records and ensure compliance with FAIS and FSCA regulations


Reporting:


Assist with weekly, monthly, and quarterly reports
Monitor and report customer complaints


Budget Management:


Monitor expenses and implement cost-saving initiatives


New Business Development:


Support the Relationship Manager in identifying and onboarding new clients


Training & Development:


Engage in continuous learning and stay updated with industry regulations


Technical Competencies


Proficiency in the Cardinal Broker System
Strong negotiation skills
Advanced computer literacy (MS Office)
Excellent verbal and written communication skills


Behavioural Competencies


High stress tolerance and emotional resilience
Demonstrates integrity, reliability, and accuracy
Strong interpersonal and training skills
Self-motivated, results-oriented, and a team player
Effective problem-solving and analytical abilities
Commitment to self-development


Closing Date: 10 February 2026