Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
As part of our FNB Points of Presence (POP) team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.
As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.
Now's the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
Engage customers in a positive and professional manner by being helpful
by living up to our brand promise of "How can we help you?" at all times
Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
Fulfil transactions above set benchmarks while delivering exceptional service
Manage leads, referrals, and customer follow-ups within agreed turnaround times
Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
Always conduct yourself in an ethical and professional manner
Take accountability for personal performance, learning, and career development
Stay informed on product offerings, systems, and industry developments
Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
Minimum Qualification: Grade 12/ NQF Level 4
Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
1 - 3 years of experience in customerÃÂâÃÂÃÂÃÂÃÂfacing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
Strong understanding of FAIS, TCF principles, and regulatory compliance
Proven ability to meet sales, service, and customer experience targets
Must not be an unrehabilitated insolvent
You will have access to:
Opportunities to build strong customer relationships within a dynamic POP environment
A challenging, fast-paced branch setting
Continuous learning and development aligned to your career path
Opportunities to make a meaningful impact as a brand ambassador within a local market
You can be a match if you are:
Client-focused with a strong ethical mindset
Passionate about service excellence and problem-solving
Confident in needs-based selling and solution delivery
Agile, adaptable, and comfortable in a high-volume environment
A strong communicator with excellent interpersonal skills
Results-driven with strong planning and organisational skills
Detail-oriented with high compliance awareness
Able to work independently and collaboratively within a team
End Date: August 15, 2026