Vayu Finance: Support Specialist

Headquarters: USA
URL: http://www.withvayu.com

About the Role

We’re looking for a technically minded Support Specialist with a background in finance or accounting to join our growing team. You’ll help new customers implement and configure their billing workflows, provide ongoing support, and ensure a smooth experience using Vayu.
You’ll work closely with Product, Engineering, and Customer Success to make sure every customer setup is reliable, scalable, and successful.

Key Responsibilities

• Customer Support - Serve as the primary point of contact for customers post-launch for technical or operational issues.

• Customer Enablement - Understand customers’ pricing, billing, and revenue models to configure Vayu accordingly.

• Troubleshoot and resolve platform-related issues, coordinating with Product and Engineering when needed.

• Collaborate with CS to translate business requirements into technical configurations. Validate data migrations, integrations (e.g., CRM, ERP, payment gateways), and ensure accuracy before launch.

Location: Remote - EST 

Department: Customer Success / Operations

Position: Part-time

Requirements

• +2 years of experience in a technical support, implementation, or customer success role in a SaaS or fintech company.

• Strong understanding of billing, subscriptions, or revenue management workflows.

• Excellent troubleshooting, problem-solving, and communication skills.

• Detail-oriented, organized, and comfortable in a fast-paced startup environment.

Nice to Have

• Familiarity with accounting or revenue recognition principles (ASC 606).

To apply: https://weworkremotely.com/remote-jobs/vayu-finance-support-specialist