The Visa Liaison Officer is responsible for coordinating and facilitating all visa application processes on behalf of clients, ensuring accuracy, compliance, and timely submission in accordance with embassy and consular requirements. The role exists to safeguard high visa approval success rates, minimize application risks, and deliver a seamless and professional visa facilitation experience to clients.
The officer serves as the key link between the client,embassies, consulates, and immigration authorities, protecting the agency's reputation while driving client satisfaction, repeat business, and revenue growth.
Key Responsibilities
Receive, review, and verify all client visa documentation for accuracy and completeness
Advise clients on visa requirements, eligibility, processing timelines, and documentation
Prepare, compile, and submit visa applications to embassies, consulates, and online portals
Track application status and proactively update clients on progress
Coordinate appointments, biometrics, interviews, and document collection
Maintain embassy and consular relationships for efficient processing
Identify and mitigate risks that could lead to visa refusal
Maintain accurate records and ensure confidentiality of client data
Handle appeals, reapplications, and complex visa cases
Provide visa-related training and updates to sales and operations teams
Keep up to date with immigration law changes and embassy policies
Requirements
Academic Qualifications and Experience Required
Diploma or Degree in Tourism, Travel, International Relations, Business, or related field
Minimum 3 years' experience in visa processing or travel operations
Proven understanding of embassy visa procedures
Experience handling multiple visa categories (tourist, business, transit)