Key Responsibilities:
Greet and welcome guests in a warm and professional manner
Present menus, take orders accurately, and serve food and beverages promptly
Ensure high standards of customer service and guest satisfaction at all times
Coordinate with kitchen and bar staff to ensure timely service delivery
Maintain cleanliness and organization of dining and service areas
Handle guest inquiries, concerns, and feedback professionally
Support supervision of junior service staff when required
Ensure compliance with health, safety, and hygiene standards
Qualifications & Requirements:
Diploma or Certificate in Hospitality Management from a recognized institution (preferably Boma International Hospitality College or Utalii College)
3 - 4 years' experience in a busy, high-end restaurant or hospitality setup
Candidates who reside around Kikuyu town are highly encouraged to apply
Knowledge of barista operations and basic coffee preparation
Excellent communication and customer service skills
Well-groomed, presentable, and confident personality
Good height and professional appearance