Job Responsibilities
Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner.
Speak with others using clear and professional language using appropriate etiquette.
Taking beverage orders and serving them to guests on a timely manner.
Always respond to guest requests in a timely, friendly and efficient manner.
Mix and garnish beverages according to recipe and portion control standards.
Should be fully aware of the bar and lounge menu along with their prices.
Good knowledge of wine selection, wine service and Beer service.
Take guest beverage or food orders and input them to the point-of-sale system.
Ensure knowledge of menu and restaurant promotions and any special offers.
Replenish beverages and ensure guest satisfaction throughout the meal service.
Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
Should know basic cashiering procedures like handling money, processing credit and debit cards, making change.
Clear tables and prepare for service by polishing cutlery, glassware and crockery etc.
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas.
Stock and maintain the bar with all the required supplies and inventory (eg: beer, wine, spirits, paper products, straws, stirrers, condiments, glassware, ice cubes etc.).
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors or Manager.
Job Requirements
Education:
Hotel Management Diploma holder, OND or similar qualification.
Knowledge of computers, Wines, POS - Point of sales system.
Experience:
1 to 2 years experience as a Waiter/Waitress in a full-service hotel preferred
Other Requirements:
Have sound knowledge of spirits, beers, wine, cocktails and coffee.
Should have excellent communication skills.
Flexibility to work longer hours as per business demand.
Be courteous, professional and provide efficient service.