Waitrons/ Barmen (Polokwane) at Sun International

Key Performance Areas


Prepare mise-en-place, place settings and any other required checks and preparations for service
Set-up and break down for functions in line with event requirements and start times (when required)
Identify issues with regards the outlet's floor appearance/ functioning of equipment and systems
Check cleanliness of own section or station
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations • Participate in stock takes
Resolve or report on any anomalies to the required standards
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Take guest orders accurately and timeously
Place guest orders in the system
Explain menu items
Make recommendations with regards beverages and menu items


Requirements

Education


Grade 12 preferred (with relevant experience)


Experience


2 years previous experience as a waiter


Skills and Knowledge

Behavioural:


Deep customer and market understanding
Responsive to customer feedback
Demonstrate end‑to‑end ownership for resolving customer problems
Accountability
Continuous improvement
Transparency
Collaborative and a team player
Clear communicator
Takes ownership


Technical:


Food & Beverage Product Knowledge
Food Service
Operating equipment use & care
Beverage service
Communications skill
Upselling skills
Basic Computer Literacy
Cashiering Services