About You
You thrive in a fast-paced warehouse world where no two days are the same. You have a knack for spotting bottlenecks, optimising workflows. Your team loves your calm confidence, practical problem-solving, and ability to keep spirits high even during peak season madness. You speak fluent KPI, dream in floor layouts, and believe a tidy warehouse is a happy warehouse. If leading a hands-on, high-performing team and making processes sing gives you a sense of joy, you're exactly who we're looking for.
Responsibilities:
Operational Leadership & Daily Management
Oversee all day-to-day warehouse activities including receiving, storage, picking, packing, dispatch, and returns.
Maintain high operational standards of accuracy, speed, safety, and housekeeping.
Ensure operational readiness for seasonal peaks and high-volume promotional periods.
Monitor daily KPIs and adjust staffing, workflows, or priorities as needed.
Productivity, Accuracy & Process Improvement
Implement and maintain standardised warehouse processes aligned with national warehousing standards.
Drive continuous improvement projects to boost productivity and reduce operational costs.
Improve order accuracy and dispatch speed through effective workflow management.
Evaluate operational bottlenecks and introduce solutions to improve throughput.
Stock-Holding & Inventory Management
Oversee cycle counts, stock integrity, and accurate system reconciliation.
Implement and maintain correct storage methods, racking utilisation, and SKU-organisation logic.
Collaboration & Cross-Functional Alignment
Work closely with the Cape Town warehouse, Procurement, Planning, IT, and Customer Service teams.
Align Johannesburg processes with national standards and strategic projects.
Ensure seamless communication with the Head of Operations on performance, risks, and expansion progress.
People Management & Leadership
Manage warehouse supervisors, team leads, and staff; ensure adequate staffing levels.
Train and develop teams to improve competence, accountability, and performance.
Conduct performance reviews, coaching, and disciplinary processes where necessary.
Build a culture of safety, quality, and continuous improvement.
Health, Safety & Compliance
Ensure adherence to all safety protocols and legal warehouse compliance requirements.
Maintain equipment, enforce PPE use, and manage incident reporting.
Ensure full compliance with internal controls, audit requirements, and operational SOPs.
Experience and Qualifications:
Minimum 5 - 7 years warehouse management experience.
Strong background in e-commerce, retail distribution, or high-volume warehouse operations.
Proven experience in leading expansions, relocations, or warehouse layout redesigns.
Strong leadership, people-management, and workflow optimisation skills.
Solid understanding of WMS, scanning solutions, and inventory controls.
Experience managing multi-location operational networks.
Exposure to courier logistics and last-mile delivery models.
Strong leadership presence and decision-making capability
High accountability and ownership mindset
Excellent communication and stakeholder management
Process-driven, analytical, and structured approach
Ability to operate effectively in high-pressure, high-volume environments
Adaptable and solutions-oriented