Role Overview
We are seeking a dynamic and results-driven Warehouse Supervisor to oversee daily operations at our fulfillment hub in Lagos.
Reporting to the wLaas Manager, you will lead a team of warehouse associates to ensure fast, accurate, and safe processing of e-commerce orders on behalf of Renda's merchant partners.
This role is central to our promise of reliable, tech-enabled fulfillment delivered on time, every time.
Key Responsibilities
Operations Management:
Supervise and coordinate all inbound and outbound warehouse activities including receiving, put-away, picking, packing, and dispatch of merchant orders
Monitor daily order fulfillment targets and SLAs, taking proactive steps to resolve bottlenecks
Ensure accurate and timely processing of returns, damaged goods, and inventory adjustments
Oversee the use of Renda's Warehouse Management System (WMS) for real-time stock tracking and order updates
Team Leadership:
Lead, schedule, and motivate a team of warehouse operatives across shifts
Conduct performance reviews, set targets, and provide on-the-job coaching and training
Foster a culture of accountability, speed, and accuracy aligned with Renda's operational standards
Inventory & Accuracy:
Oversee regular cycle counts and full stock audits to maintain inventory integrity
Investigate and resolve discrepancies between physical stock and system records
Coordinate with merchant account managers to resolve stock queries and fulfillment issues
Health, Safety & Compliance:
Enforce all health, safety, and housekeeping standards across the warehouse at all times
Ensure correct handling, labeling, and storage of all goods, including fragile or high-value items
Conduct regular safety briefings and ensure all staff comply with Renda's operational policies
Process Improvement:
Identify inefficiencies in warehouse workflows and recommend improvements to increase throughput and reduce errors.
Collaborate with the operations team to implement best practices across Renda's fulfillment network.
Generate and review daily/weekly operational reports and share insights with management.
Requirements
Preferred Qualifications:
OND, HND, or a Degree in Logistics, Supply Chain Management, Business Administration, or a related field.
Familiarity with e-commerce platforms and order management systems.
Experience working in a tech-enabled or startup logistics environment.
Knowledge of lean warehouse practices or process improvement frameworks.
Other Qualifications:
3 - 5 years of experience in a warehouse, logistics, or e-commerce fulfillment environment.
1 - 2 years in a supervisory or team lead role.
Strong understanding of fulfillment operations, inventory management, and last-mile logistics.
Proficiency with Warehouse Management Systems (WMS) and Google Workspace / Microsoft Office.
Ability to work flexible shifts, including weekends and public holidays.
Strong communication, organizational, and problem-solving skills.
Physical fitness to handle the demands of an active warehouse environment.