Purpose of the Job
The Warehouse Supervisor is responsible for managing and controlling the end-to-end picking function and inventory control within the warehouse. The role oversees a team of permanent and outsourced pickers, ensuring all processes are consistently followed, productivity targets are achieved, and customer orders are picked accurately and on time. This position plays a key role in maintaining discipline, driving efficiency, ensuring system-driven picking while maintaining safety, compliance and productivity standards paired with supporting the wider warehouse team to deliver a reliable and cost- effective service.
Key Responsibilities
Operations
Supervise, guide, and support both permanent and outsourced pickers
Maintain a controlled, disciplined, and efficient working environment
Perform daily check-ins with staff on progress, productivity, and challenges
Ensure all picking is done according to agreed processes and warehouse standards
Verify that pickers follow system-driven picking and select stock from correct bays
Conduct random accuracy checks (item vs quantity) to maintain high picking accuracy
Ensure picking output meets required productivity targets
Work closely with warehouse planners to align picking with dispatch timelines
Ensure picking is completed on time to avoid delays, additional transport costs, and customer service issues
Monitor equipment (pallet jacks, handheld scanners, etc.) to ensure proper working conditions
Ensure all administrative processes within the picking area are correctly followed
Report daily on productivity, progress, delays, challenges, and accuracy levels
Maintain accurate documentation of staff performance and any deviations from process
Warehouse Supervision
Lead, train and motivate picking staff
Enforce company policies, Health & Safety regulations and disciplinary procedures
Conduct regular team meetings as well as toolbox talks and provide feedback for continuous improvement
Reporting & Documentation
Prepare daily/weekly reports on productivity, accuracy and inventory
Track KPIs such as order accuracy, picking timelines and stock discrepancies
Maintain documentation for compliance with internal and external audits
Health & Safety Compliance
Ensure adherence to occupational health and safety standards
Conduct risk assessments and implement corrective actions
Maintain a clean, organized and hazard free work environment
Housekeeping
Maintain a clean, organised and safe warehouse environment at all times
Ensure all aisles, picking area and storage zones are free obstructions and hazards
Implement and enforce daily housekeeping schedules for staff
Monitor compliance with hygiene and safety standards including proper disposal of waste and packaging materials
Conduct regular inspections to identify and address potential risks or cleanliness issues
Ensure tools, equipment and PPE are stored correctly and in good condition
Minimum Requirements
Grade 12 (Matric)
Diploma or Degree in logistics, Supply chain or related field (Preferred).
Picking experience within a warehouse environment
Some level of supervisory or team-leader experience
Skills Requirements
Strong supervisory and people-management skills
Knowledge of WMS, MS office and inventory control practices
Good literacy and numerical ability
Strong planning and organizational skills
System-driven and process-driven mindset