Key Responsibilities
Administration (Investments, Long-term risk policies, Medical aid & GAP-cover)
Process instructions including:
New business applications
Advisor appointments on existing investments and policies
Investment additional contributions
Investment withdrawals
Investment switches and transfers
Prepare and submit documentation to product providers
Track and follow up on outstanding transactions with asset managers, investment platforms, insurance providers, medical aid and GAP-cover providers
Maintain accurate records of all client transactions
Client Administration
Open and maintain client files and records
Update client personal details and financial information on the CRM system
Prepare client documentation packs for financial advisors
Assist with the preparation of review packs and client reports
Schedule and coordinate client meetings where required
Respond to client administrative queries in a professional and timely manner
Regulatory Compliance (FICA & FAIS)
Ensure all client records meet FICA identification and verification requirements
Obtain and maintain up-to-date FICA documentation (ID, proof of address, etc.)
Verify client information and perform necessary due diligence checks
Ensure that all documentation required under FAIS regulations is complete and filed correctly
Documentation and Record Management
Maintain organised electronic and/or physical client filing systems
Ensure secure storage of confidential client information
Update and maintain compliance registers and documentation logs
Assist with document retrieval during compliance audits
Operational Support
Support financial advisors with administrative preparation for client engagements
Assist with preparation of client proposals and documentation packs
Liaise with product providers and investment platforms regarding administrative issues
Support internal operational processes to improve efficiency
Qualifications and Experience
Matric / Grade 12
2 - 4 years administrative experience in financial services, investments, or wealth management
Advantageous
Certificate or diploma in Finance, Business Administration, or Wealth Management
Experience working with investment platforms or financial planning software
Understanding of FICA and FAIS compliance processes