KEY RESPONSIBILITIES:
Respond promptly to customer inquiries via the website and WhatsApp.
Convert online inquiries into successful sales.
Provide accurate product information, pricing, and order support.
Follow up on leads, pending orders, and customer inquiries.
Coordinate with shops, inventory, and dispatch teams
to ensure smooth order fulfillment.
Deliver exceptional customer service while upholding Denri's brand values.
SKILLS & QUALITIES:
Prior experience in online sales, WhatsApp sales, or digital customer service.
Strong written communication skills with a sales-driven mindset.
Ability to handle multiple chats and customers efficiently.
Customer-focused, proactive, and detail-oriented.
Familiarity with e-commerce platforms is an added advantage.