Workshop Manager – Endoscope Repair Services at Adcock Ingram

Key Responsibilities:


Lead daily workshop operations, planning, scheduling, and workflow management.
Manage turnaround times, productivity, quality output, and customer expectations.
Ensure all repairs are completed in accordance with OEM procedures and standards.
Oversee final quality release processes and technical governance.
Build, coach, and develop technicians through a structured competency ladder.
Drive workshop KPIs including quality, rework rates, throughput, and service levels.
Manage stock, spare parts planning, tooling, calibration, and workshop assets.
Produce operational and management reports on workshop performance.
Ensure full compliance with ISO quality systems, health & safety, and internal controls.
Support customer escalations, quotations, technical queries, and service improvement initiatives.
Work closely with commercial, logistics, finance, and management teams.
Lead continuous improvement projects to build a best-in-class repair centre.


Requirements


Technical Expertise: National Diploma or relevant qualification in biomedical, electrical, electronics, mechanical engineering, or similar technical discipline.
Minimum 8 years relevant technical experience in medical device service / repair, with management experience advantageous.
Strong experience in flexible endoscope repair environments highly advantageous.
OEM experience or certification (preferably Olympus Corporation) highly advantageous.
Proven leadership ability managing technicians and operational teams.
Strong commercial and customer service mindset.
Good proficiency in MS Office suite (Excel, Word, Outlook, PowerPoint).
Strong reporting, planning, and analytical capability.
Regulatory Knowledge: Good understanding of ISO 13485 principles, controlled repair environments, and medical device compliance.
Problem-Solving Skills: Ability to make sound operational decisions under pressure.
Communication Skills: Strong verbal and written communication with customers, staff, and senior management.
Customer Focus: Strong commitment to service excellence, quality, and patient safety.
Time Management: Ability to prioritize multiple priorities in a fast-paced workshop environment.