Seeking an experienced and hands-on Workshop Manager to take full ownership of the workshop operations within a multi-brand dealership representing Nissan, GWM, and Tank.
This role is responsible for driving operational efficiency, maintaining strict OEM standards, leading a technical team, and ensuring profitability, compliance, and high levels of customer satisfaction.
Candidates must have strong OEM dealership experience and a proven track record in managing workshop performance within a franchised automotive environment.
Minimum Requirements:
Qualified Motor Mechanic - non-negotiable
Experience as a Workshop Manager or Senior Foreman
5 - 8 years' experience within an automotive dealership workshop environment
Proven experience managing a team (±10 staff)
OEM dealership experience - non-negotiable
Experience working on Evolve and EasiBi systems
Strong technical diagnostic and repair background
Valid driver's licence
Fluent in English and Afrikaans
Certifications & Compliance:
ISO / Workshop Compliance training
Duties and Responsibilities:
Workshop Operations Management
Oversee full operational management of the workshop, ensuring efficiency and productivity.
Plan and allocate daily workloads and job cards to maximise output and turnaround times.
Monitor workshop performance, productivity, and quality control standards.
Team Leadership & Development
Lead, manage, and develop a technical team of approximately 10 staff members.
Manage staff performance, discipline, training, and ongoing upskilling.
Drive a high-performance culture within the workshop.
Technical Oversight & Quality Control
Ensure all work is completed to OEM and dealership standards.
Handle complex diagnostics and technical escalations.
Maintain high standards of workmanship and quality assurance.
Compliance & Safety
Ensure compliance with all safety, OHS, and regulatory standards.
Maintain workshop adherence to OEM and dealership compliance requirements.
Parts & Interdepartmental Coordination
Manage parts usage, stock control, and consumables.
Liaise with Service Advisors, Parts Department, and Dealer Management to ensure seamless operations.
Reporting & Performance Management
Drive workshop profitability, efficiency, and CSI scores.
Maintain accurate reporting using Evolve and EasiBi systems.