Workshop Operations Manager - M4 at Sandvik

The Role:


To create and maintain a vital link between the customer and Sandvik Mining and Rock Solutions at Strategic decision-making level. Responsible to build and maintain good customer relationships. Responsible for the profit and loss.


Main Responsibilities


Lead workshop business growth
Develop the workshop team in the areas of control to meet and exceed customer satisfaction
Implement quality control process and standards
Develop and/or implement a workshop strategy
Develop and manage budgets, striving for a cost-effective operations without compromising safety or quality
Identifying, analyzing, and driving resolution of customer issues (warranty and non-warranty) with account management
Manage rebuilds and repairs operations to meet the contract target costs
Executing workshop activity to cost, utilization, quality and cycle time targets
Collaborate internally with key stakeholders
Manage a team of workshop managers
Collaborate with customers to understand their needs and expectations
Provide timely updates on rebuild/repairs progress and communicate any deviations from scope


Effective Operations Management


Oversee day-to-day workshop operations, ensuring efficient workflow and resource allocation
Schedule and prioritize repair and rebuild projects to meet targets
Maintain a well-organized, clean and safe working environment
Implement and enforce EHS best practices
Ensure equipment performance meets or exceeds contractual obligations
Set up and manage workshop operations to meet KPIs
Develop a workshop operations strategy in conjunction with key stakeholders
Responsible for evaluating competitor activities and conducting relevant market research that enables the workshop to maintain market competitiveness.
Responsible to drive localization


Cost Effectiveness


Budget Accuracy
Budget & order intake and rebuild/repair forecast
Reduction on cost
Rebuild/Repair Profit
A&S Target
Operating results
Overtime Invoiced
Labour turnover


SHEQ Competence Components


Application and compliance of relevant ISO Standards
Legal and SHEQ Compliance
Implementation of relevant SHEQ targets and objectives


Human Resources Competence


Personal Growth
Relationship Management
HR Management
Employee Relations
Coaching
Emotional Intelligence
Conflict Management
Communication
Teamwork
Delivery Focus
Talent Management
Performance Management
Problem Solving
Strategy Implementation
Code of Conduct Behaviors
Sandvik Leadership Model behavior's


Qualification


National Diploma or Degree in Mining/ Electrical/Mechanical Engineering or Business qualification
Masters in Business Administration (MBA) (advantageous)
Proven experience in workshop management within the mining industry
Strong leadership skills
Ability to analyse data, make data driven decisions and manage budgets effectively
Computer literacy (including relevant programs)
Knowledge of Sandvik Databases (desirable)
Equipment manufacturing experience (desirable)


Experience


Experience in senior Management position (+5 years)
Experience in operational management (+5 years)
Experience in workshop management (+7 years)
English proficiency
Experience in mining applications underground mining (Specifically board and pillar applications)


Other Requirements


Physical & Medical ability to function in an underground coal environment
May be required to travel
Valid drivers license


Deadline:9th April,2026