The Workshop Service Advisor will be responsible for coordinating daily workshop operations, ensuring efficient job allocation, and delivering a high standard of customer service. The role serves as the key link between customers and the technical team, ensuring all service requests are clearly understood, executed, and communicated.
Job Description
Workshop Coordination & Operations
Plan and assign daily tasks within the workshop to ensure smooth workflow and optimal productivity
Monitor job progress and ensure timely completion of all assigned work
Ensure all mandatory service checks are performed on each vehicle
Customer Service & Communication
Receive and attend to customers promptly and professionally
Capture customer concerns accurately and document them in job cards
Provide clear explanations of service requirements, timelines, and cost estimates (labour, parts, and external services)
Communicate any changes in timelines or cost variations to customers in a timely manner
Explain completed work, final charges, and advise on future service requirements
Technical Coordination
Brief technicians on customer-reported issues, required repairs, expected timelines, and cost estimates
Conduct road tests where necessary to verify that reported issues have been resolved
Ensure replacement parts (excluding warranty items) are returned to customers appropriately
Service Quality & Compliance
Verify parts usage and ensure proper authorization for warranty-related replacements
Maintain high standards of workshop cleanliness and organization
Promote and enforce adherence to health and safety standards
Tools, Equipment & Reporting
Ensure all tools and workshop equipment are properly maintained and in good working condition
Prepare and submit daily workshop performance reports
Maintain accurate job records through SAP/DMS systems
Provide regular updates on job progress, highlighting delays, risks, or resource gaps to management
Planning & Monitoring
Track workforce utilization and report any shortages or excess capacity
Support efficient manpower allocation to meet operational demands
Job Requirements
Qualifications & Requirements
Diploma or Degree in Mechanical Engineering or a related field
Minimum of two (2) years' experience in a similar workshop or service environment
Proficiency in Microsoft Office applications, particularly Excel and Word
Strong understanding of motorcycle and small engine servicing (including brands such as TVS, Piaggio, and Briggs & Stratton)
Valid driving license