Yes4Youth Programme Direct Administrative Assistant (Yes4Youth Programme) at andBeyond

KEY OUTPUTS:


Work closely with the Sales Operations Managers - Direct, acting as an overall Sales Operations team to aggressively pursue Direct sales targets as defined by the Group Sales Manager
Responsible for delivering accurate data and reporting for the Global Direct Sales team, by daily auditing and integrity of Enquiry and Guest Source data and other reports as might be required
Ensure correct input and updating off CRM database for accurate information pertaining to the Global Direct Sales team
Enhance, streamline and simplify the day to day operations of the Team
Co-ordination, driving, monitoring, and management of Live Chat platform
Accurate and timeous delegation of Live Chat offline messages, web and/ or other enquiries in accordance with documented processes, including daily reconciliation to CRM system; and daily reporting
Shared weekend delegation of Live Chat offline messages, web and/ or other enquiries may be required from time to time
Setting up and co-ordination of Travel Specialist training sessions (or whichever system is in place at the time), as well as calendar updating, minuting and handling of action items as they arise out of these meetings
Minuting of action items as an output of Travel Specialist Working Committee meetings, as well as updating of previous minutes and agenda preparation
Assisting and supporting Travel Specialists with the maintenance and management of their digital profiles and social media platforms (Blogs, Facebook, Instagram and Google my business)
Assisting and supporting Travel Specialists with WETU
Trouble-shooting and assisting Travel Specialists with GIS processes, and work with IT, Reservations and the Sales team to improve the guest experience, as well as internal efficiencies
Assisting with testing of new processes or systems in conjunction with the Sales Operations Managers - Direct
Shared maintenance of Direct Sales BOPS/ processes as approved by the Group Sales Manager - Direct
Continuous feedback and information sharing with the Group Sales Manager to ensure the alignment of process, sales methodology, reporting development across Teams
Assistance with the setting up of the annual Direct Indaba and/or workshops. This includes logistical co-ordination of flights and accommodation, communication, general administration, minuting of action items and any other assistance required depending on the event's requirements
Handling of all incoming emails accurately, timeously and efficiently to support Travel Specialists, Sales Operations Manager's - Direct and Group Sales Manager
Maintenance of various mailboxes as stipulated from time to time
Drive, action, track and complete all allocated projects received from Group Sales Manager based on deadlines provided
Demonstrate ability to interact and cooperate with all &Beyond employees.
Ensure brand compliance of all "team" interactions
Close working relationship with Reservations, Marketing, Product, IT, Finance, Sales, South Asia Regional office and South America Regional office
Set examples for the Direct Sales Teams in areas of personal character, commitment, organizational skills and work habits
Actively participate in devolvement of self, team and company through Performance, Development and Training


SKILLS REQUIRED:


Understanding of Social Media Platforms (Facebook, Instagram, Trip Advisor)
Understanding of E-Commerce systems (Booking platforms e.g. Take a lot)
Computer - Microsoft Office Applications (Word, Excel and Outlook)
Understanding of the Availability and Web Reporting Systems
GIS, WETU, Maximizer, Tourplan and ESS advantageous
Understanding of the data and analysis done
Problem-solving skills
Excellent command of both spoken and written English (e.g. reporting)
Body language
Knowledge of markets and understanding of how they operate
Ensure consistently good levels of guest/client delight
Understanding travel industry channels


Personal growth


Time management
Teamwork
Attention to detail
Administration and organization skills (e.g. paperless filing, printing and binding of documentation and database filing/management)
Event co-ordinating and set up requirements
Project management
P-drive Navigation
Speed Typing
Memory Skills
Self-Awareness
Conflict management and resolution


QUALIFICATIONS AND EXPERIENCE REQUIRED:


Matric (Required)
Travel and Tourism Diploma
Sales experience advantageous
We reserve the right not to make an appointment.


***YES4YOUTH CRITIRIA***


Must be a South african Citizen
Must be 27 years old or younger before 01 May 2026
Must have Matric or a higher qualification
Must not have been apart of a Y4Y programme previously