Yes4Youth Programme Lodge Reservations Administrator (Yes4Youth Programme) at andBeyond

KEY OUTPUTS:


Qualifying and distribution of all incoming reservation requests for the Lodge Reservations and Inbound Teams, and assisting with unassigned tickets in various reservations teams (rotational basis)
Checking availability and holding space for new requests
Assisting Travel Specialists with WETU itineraries
Checking for Trade Conflict, prior to holding space for new requests
Cancelling of reservations
Chasing provisional reservations
Sending lodge daysheets for the consultants, if required for last minute bookings and ensuring the information received by the &Beyond Lodges is correct
Sending weekly administration reports to assist team on bookings travelling, outstanding  payments, provisional bookings.
Assisting with updating GIS for the consultants, if required and ensuring the information is loaded correctly
Consistent and clear communication daily with reservations team and suppliers
Reconfirmation of consultant files by sending reconfirmations and vouchers and ensuring what has been confirmed to the agent or guest matches the final itinerary/confirmation
Ensuring that shat has been booked in Tourplan matches the confirmation sent to suppliers and matches the supplier invoices
Checking Tourplan has been updated with guest information and flight details
Checking and updating pick up and drop off details and all services booked correctly


KNOWLEDGE REQUIRED:


Understanding of travel industry
Some understanding of a reservations environment is advantageous
Computer literate with basic knowledge of Outlook, Word and Excel
Knowledge of Tourplan advantageous or any other reservations system


QUALIFICATIONS REQUIRED:


Tourism/Travel-Related Qualification (degree/diploma)


SKILLS REQUIRED:


Communication skills and a good command of the English language both written and oral
Time & desk management with a focus on organizational ability
Attention to detail
Exceptionally customer focused
Initiative


PERSONAL ATTRIBUTES:


Good interpersonal skills
Sense of urgency
Passionate about guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information
We reserve the right to not make an appointment.


***YES4YOUTH CRITIRIA***


Must be a South african Citizen
Must be 27 years old or younger before 01 May 2026
Must have Matric or a higher qualification
Must not have been apart of a Y4Y programme previously