Zebra Coffee Lead Barista at Zebra Coffee - Zebra Coffee Lead Barista

Role Overview

The Zebra Coffee Shop Lead Barista is responsible for the overall operations of the café, including intern-staff management, customer satisfaction, product quality, and financial performance. This role requires a hands-on leader who is equally comfortable making lattes behind the bar as they are managing schedules, and inventories. The ideal candidate is passionate about coffee, thrives in a fast-paced environment, and enjoys connecting with people. The Lead Barista also must share the values of a social enterprise that seeks to improve the output of those being trained and support the communities being served.

Food Service


Oversee daily operations, ensuring smooth service and consistent quality
Prepare and serve espresso-based drinks, brewed coffee, teas, and other menu items to highest standards of quality
Ensure cleanliness and organization of the café, including counters, equipment, seating area, and restrooms
Restock supplies (milk, coffee beans, syrups, cups, etc.) as needed
Handle cash and card transactions accurately and responsibly


Team Leadership & Development


Train and supervise baristas and service staff and interns from the Nashulai Conservancy College
Foster a positive, team-oriented work environment
Provide coaching, feedback, and ongoing training to maintain service and quality standards
Ensure all staff follow food safety, health, and hygiene regulations


Business Operations & Customer Service


Resolve customer concerns quickly and professionally.
Maintain high standards of cleanliness, organization, and presentation in the café
Track sales performance, set targets, and drive revenue growth
Oversee ordering, stock control, and vendor relationship
Uphold brand values and deliver a consistent guest experience


Qualifications & Skills


Proven experience in hospitality or retail management (coffee shop or café experience preferred)
Strong leadership, communication, and organizational skills (experience in social enterprise or education preferred)
Passion for coffee, customer service, and creating community.
Ability to manage financials, scheduling, and inventory.
Problem-solving mindset and ability to stay calm under pressure.
Must relocate to Sekonani