Zonal Manager (PWT) at PalmPay

We are seeking a highly disciplined and field-driven Zonal Manager (PWT) to oversee business development operations across assigned regions.The ideal candidate must be hands-on, data-driven, and capable of managing Business Development Managers (BDMs) and Business Developers (BDs) within a structured reporting environment.

Key Responsibilities

Team Supervision & Performance Management


Lead weekly performance meetings to review team output, KPIs, and market feedback
Monitor attendance, deployment, and productivity of BDMs and BDs
Track daily activities and ensure accountability across all team members
Identify underperformance and implement corrective actions


Field Operations & Market Oversight


Conduct regular field visits (minimum twice weekly) to validate market realities
Verify reports submitted by BDMs/BDs against actual field conditions
Monitor competitor activities, market saturation, and merchant feedback
Ensure availability of all operational materials (branding, tools, ID cards, etc.)


Reporting & Activity Monitoring


Monitor daily field reports submitted at scheduled intervals (12pm, 3pm, 5pm)
Ensure accuracy and consistency of accompanying visit reports
Track onboarding activities and confirm field productivity
Compile and submit daily and weekly performance reports


Issue Resolution & Escalation


Provide immediate resolution to field challenges where possible
Escalate recurring or critical issues to management
Respond promptly to team concerns and operational bottlenecks

5. Coaching & Team Development
Identify high-performing BDs and encourage knowledge sharing
Support underperforming team members through coaching and guidance
Drive a culture of accountability, discipline, and performance


Requirements


Bachelor's degree in Business Administration, Marketing, or related field
Minimum of 4-7 years experience in sales, agency banking, fintech, or field operations
Strong preference for candidates with prior experience at fintech companies such as OPay, Moniepoint, or similar agency banking platforms
Strong leadership and team management skills
Ability to work in a structured, target-driven environment
Willingness to travel and conduct frequent field visits