Short Description
Key Responsibilities:
On time collections by your couriers
Recheck the sorting of the team's shipments
Check that all needed materials are available in the courier's bins and/or baskets, including stickers; doorknobs; flyers, vouchers and bags; declaration letters; window envelopes; airway bills (Express, Domestic)
Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
Ensure couriers leave the station on time
Leave after the last ground courier (of his team) leaves the station
Provide feedback on route and load distributions to help the ground operations supervisor update the route on the system
Decide on the skeleton staff
Arrange courier's vacations in coordination with the ground operations supervisor
Meeting of service levels on delivery side
All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc
Follow up of all outstanding queries
Security of cargo, personnel and vehicles
Job Description
Other Key Responsibilities:
Collections:
Auto-generate collection sheets for the relevant courier(s) and confirm collections allocated on the relevant sheets. Collections to be rescheduled if not for the collection sheet it was allocated to and then allocated to the correct collection sheet.
Debrief of all outstanding collection sheets as per procedure.
Check on daily collections
Follow up immediately on any problems that may cause a problem when collections must be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
Communication with Senior Supervisor / Account Manager on any problems
Confirmation report to be done prior to couriers returning back to base (Roll Call)
Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
Report on collection stats daily to Senior Supervisor
Vehicles:
Check on cleanliness of vehicles, inside and out.
Vehicle checklist to be completed daily by couriers and then checked by the supervisor and then handed to Sean (Fleet Controller)
Check for any Pod's, run sheets or other documentation left in the vehicle
Ensure that all accidents are reported, ensure accident report completed
Ensure daily that all two-way radios are in good working order
Ensure that vehicle is equipped with the correct tools. E.g. w/bills, multiple stickers etc.
Staff:
Monitor timekeeping of staff and take the correct disciplinary action where required, with due haste after investigation.
Monitor the personal appearance of your staff and take action when required
All documentation relating to leave, sick notes etc. to be completed daily and handed to the Senior Supervisor.
Assisting the Senior Supervisor in quarterly performance appraisals.
Seeking ways to assist the staff member in his/her personal problems.
Counselling of staff members when required.
Ensure that all staff is well equipped to perform the duties and tasks required.
Security:
Responsible for the safety of their couriers and vehicles
Ensure that any vehicle departing base has a communication tool e.g. radio/cell.
Ensuring that all cargo dispatched is accounted for and are scanned out.
Ensure that your vehicles all have padlocks where required.
Notify the Senior Supervisor of any big, high value, or dangerous routes that needs to be covered by extra security.
Not leaving the base at night until all vehicles and staff are accounted for.
Responsible for the following areas: Shortages; Damaged consignments; Problem deliveries / missed collections; Bad addresses & Missing documentation.
Job Requirements - Experience and Education
Matric (Grade 12) or similar qualification
Must have a valid Code 10 Driver's license and a valid Public Driver's Permit (PDP)
3 years' experience as a ground courier
MS Office applications (Word, Excel, & Outlook)
Must have at least 1-years' experience in the Logistics Industry
Local knowledge of areas and neighbourhood
Computer proficiency