Purpose of the Job
To oversee and coordinate ground courier operations, ensuring the timely and efficient delivery of packages and freight. This position involves managing a team of couriers, optimizing routes, and maintaining high standards of service quality and safety. Zone Controller is responsible for monitoring performance metrics, addressing operational challenges, and implementing strategies to improve efficiency and customer satisfaction. Additionally, they play a key role in training staff, managing budgets, and ensuring compliance with relevant regulations, contributing to the overall effectiveness of logistics operations.
Job Description
On time collections by your couriers
Recheck the sorting of the teams shipments
Check that all needed materials are available in the couriers bins and/or baskets, including stickers; door knobs; flyers, vouchers and bags; declaration letters; window envelopes; airway bills (Express, Domestic)
Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
Ensure couriers leave the station on time
Leave after the last ground courier (of his team) leaves the station
Provide feedback on route and load distributions to help the operations manager update the route on the system
Decide on the skeleton staff
Arrange couriers vacations in coordination with the operations manager
Meeting of service levels on delivery side
All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc.
Follow up of all outstanding queries
Security of cargo, personnel and vehicles . Monitor performance metrics, including delivery times and customer satisfaction. . Manage and train a team of couriers, ensuring they adhere to company standards. . Implement operational strategies to improve service quality and efficiency. . Foster a positive team environment and promote a culture of accountability.
Collections
Auto-generate collection sheets for the relevant courier(s) and confirm collections allocated on the relevant sheets. Collections to be rescheduled if not for the collection sheet it was allocated to and then allocated to the correct collection sheet.
Debrief of all outstanding collection sheets as per procedure.
Check on daily collections
Follow up immediately on any problems that may cause a problem when collections must be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
Communication with Operations Manager / Account Manager on any problems
Confirmation report to be done prior to couriers returning back to base (Roll Call)
Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
Report on collection stats daily to Operations Manager.
Deliveries
Ensure that service levels have been met and deliveries have arrived on time. A special instruction overrides any service marked on a waybill.
Notify the Operations Manager of any late deliveries and reason for such delivery
Check to ensure that all PodsÃÂÃÂÃÂÃÂf are received back and correspond with run-sheet.
Any cargo not delivered to be scanned back into base and the Senior Supervisor advised of this and reason why a delivery was not made.
Report any damages and endorsements of w/bills to the Operations Manager.
Debrief of delivery sheets as per procedure.
Vehicles
Check on cleanliness of vehicles, inside and out.
Vehicle checklist to be completed daily by couriers and then checked by the supervisor and then handed to (Fleet Controller)
Check for any PodÃÂÃÂÃÂÃÂfs, run sheets or other documentation left in the vehicle
Ensure that all accidents are reported, ensure accident report completed
Ensure daily that all two-way radios are in good working order
Ensure that vehicle is equipped with the correct tools. E.g. w/bills, multiple stickers etc.
Job Requirements - Experience and Education
Matric (Grade 12) or similar qualification and/or experience
Minimum of a valid Code 08 DriverÃÂÃÂÃÂÃÂfs license. Valid Code 10 DriverÃÂÃÂÃÂÃÂfs license and a valid Public DriverÃÂÃÂÃÂÃÂfs Permit (PDP) will be advantageous.
3 yearsÃÂÃÂÃÂÃÂf experience as a ground courier
MS Office applications (Word, Excel, & Outlook)
Must have at least 1-yearsÃÂÃÂÃÂÃÂf experience in the Logistics Industry
Local knowledge of areas and neighbourhood
Computer proficiency