1st Line Audit Support (Agent) – South Africa at WNS Global Services

Job Description


To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)


Key Responsibilities:


Conducting manual audit, validate questionable entries & edit transaction log.
Require to attend/make a call to validate.
Ensure quick, efficient and accurate turnaround
Ensure all actions comply with all data protection legislations
Email and Text Templates can be created to address each potential scenario
Once a transaction is logged, it will count towards transaction target
Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging additional information


Qualifications


6 -12 months experience with BPM/Customer Service/Back Office Operations
Good communication skills (verbal and written) - English
Understands how one's work relates to or coordinates with the work of others within the team
Ability to complete multi-step assignments
Basic computer skills