Job Description
Key Responsibilities:
Proactively contact customers via telephone and in writing in order to drive collections
Work to agreed quality standards and agreed timescales
Responsible for managing complaints and ensuring compliance
Liaise with internal and external colleagues throughout the business and externally with customers
Dealing with customer queries and internal queries within agreed SLAs to reduce customer debt
Maintain customer related information on systems to the required standards to progress work, maintain accurate records, identify gaps in customer records and proactively collect information
Outbound calls to customers
Maintain customer information on system
Inbound call handling
Qualifications
Grade 12 / Matric
12 months collection experience in a collections call center environment essential
International customer experience essential