Account Receivable Officer at LifeBank

Job Summary


The Accounts Receivable Officer is responsible for managing billing, collections, and reconciliation of payments from hospitals, partners, and corporate clients.
The role ensures timely revenue collection, minimizes outstanding debts, and supports operational efficiency in a fast-paced health-tech logistics environment where service delivery is time-critical.


Key Responsibilities


Generate and issue accurate invoices for deliveries (e.g., blood, oxygen, medical supplies, logistics services)
Track all receivables from hospitals, HMOs, NGOs, and corporate partners
Follow up proactively on outstanding invoices to ensure timely collections
Maintain strong relationships with hospital finance teams and key clients to resolve billing issues quickly
Reconcile customer accounts and investigate discrepancies in billing or payments
Post and allocate incoming payments (transfers, POS, cheques, etc.) accurately
Prepare weekly and monthly receivables aging reports and escalate long-outstanding debts
Collaborate with Operations and Key Account teams to validate service delivery before invoicing
Support contract-based billing, grant-funded projects, and partner-specific invoicing requirements
Ensure proper documentation and audit trail for all receivable transactions
Assist in month-end closing and revenue reporting.


Key Performance Indicators (KPIs)


Reduction in Days Sales Outstanding (DSO)
% of overdue invoices (aging >30/60/90 days)
Collection efficiency rate
Invoice accuracy rate
Turnaround time for issue resolution.


What Success Looks Like in This Role


Payments are collected on time with minimal escalation
Strong, professional relationships with hospital finance teams
Clean and accurate receivables records with minimal discrepancies
Improved cash flow to support uninterrupted medical logistics operations.


Qualifications & Requirements


Bachelor's Degree in Accounting, Finance, or related fields
3 - 5 years experience in Accounts Receivable, Credit Control, or similar roles
Experience working with hospitals, healthcare providers, or logistics companies is an advantage
Strong understanding of invoicing, reconciliation, and collections processes
Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, Sage, or ERP systems)
High attention to detail and strong organizational skills.


Preferred Skills:


Experience handling high-volume, transaction-heavy environments
Familiarity with healthcare billing cycles or donor-funded projects
Strong stakeholder management and negotiation skills
Ability to work in a fast-paced, mission-driven environment.


Key Competencies:


Strong follow-up and persistence (collections-focused mindset)
Relationship management (especially with hospitals and partners)
Problem-solving and dispute resolution
Integrity and accountability
Ability to prioritize in a time-sensitive operational environment.