Key Account Manager (Healthtech Logistics) at LifeBank

Job Summary


The Key Account Manager will be responsible for managing and growing strategic healthcare and institutional accounts across hospitals, labs, blood banks, and partner facilities.
The role ensures seamless service delivery, drives revenue growth, strengthens long-term client relationships, and supports life-critical logistics operations that improve patient outcomes.
This role sits at the intersection of healthcare, logistics, and commercial growth, requiring strong relationship management, operational coordination, and a deep understanding of healthcare delivery ecosystems.


Key Responsibilities
Key Account Management:


Manage a portfolio of hospitals, diagnostics centers, and healthcare institutions
Serve as the primary point of contact for all assigned key accounts
Ensure consistent service delivery and rapid resolution of client issues


Revenue Growth & Retention:


Drive revenue growth within existing accounts through upselling and cross-selling of services (e.g., logistics, supply chain solutions, emergency fulfillment)
Achieve monthly/quarterly revenue and retention targets
Identify new opportunities within assigned accounts and convert them into active business


Client Relationship Management:


Build and maintain strong relationships with hospital administrators, procurement teams, and clinical stakeholders
Conduct regular business reviews to assess performance, satisfaction, and service improvement opportunities
Act as a trusted advisor to clients on supply chain reliability and emergency healthcare logistics


Operational Coordination:


Liaise with operations, dispatch, pharmacy, lab, and supply chain teams to ensure timely fulfillment of client requests
Monitor order fulfillment performance and escalate delays or service gaps proactively
Ensure accurate documentation and compliance with healthcare logistics protocols


Account Strategy & Planning:


Develop structured account plans for each key client
Forecast demand and support operational planning for critical supplies (blood, oxygen, medical products, etc.)
Align account strategies with company growth and impact goals


Data, Reporting & CRM Management:


Maintain accurate records of all client interactions in CRM systems
Track key account performance metrics (order volume, fulfillment time, revenue contribution)
Provide regular reports on account health and growth opportunities


Key Performance Indicators (KPIs)


Key account retention rate
Revenue growth per account
Service level performance (on-time delivery, fulfillment success rate)
Client satisfaction (CSAT/NPS)
Number of upsell/cross-sell conversions
Responsiveness to client escalations


Requirements
Education:


Bachelor's degree in Business Administration, Public Health, Supply Chain, or related field


Experience:


4 - 6 years in Key Account Management, Sales, or Client Relationship roles
Experience in healthcare, logistics, pharmaceuticals, or B2B enterprise services strongly preferred
Familiarity with hospital procurement systems is an advantage


Skills & Competencies:


Strong relationship management and stakeholder engagement skills
Excellent communication and negotiation abilities
Strong commercial awareness and revenue ownership mindset
Ability to work in fast-paced, high-pressure environments
Strong coordination and problem-solving skills across multiple teams
Proficiency in CRM tools (Salesforce, HubSpot, or similar)


Personal Attributes:


High sense of urgency (critical in healthcare logistics)
Strong ownership mindset
Detail-oriented and highly organized
Empathetic and client-focused
Calm and effective under pressure
Passionate about improving healthcare outcomes