Responsibilities
Device and implement revenue-generating resources initiatives.
Monitor and manage employees' daily performance at the site.
Ensure quality patient-centered service is always delivered.
Facilitate regular staff meetings to support communications, deliver training, and ensure compliance with health and safety regulations.
Provide recommendations that support improvement productivity, quality, patient care, excellent customer service, and teamwork.
Oversee the facility operations, including supervising employees who are responsible for cleaning and maintaining tasks.
Responsible for the effective use of Electronic Health Records (EHR) including oversight of staff usage, coordination of training, and patient flow.
Schedule appointment with physicians, nurses, therapists, dieticians, and other health professionals who work at the facility to ensure smooth service delivery.
Monitor expenses and suggest cost effective alternatives.
Develop quarterly and annual budgets for the center.
Develop and implement effective procedures and policies for all operational processes.
Ensure prompt ordering and stocking of medical and office supplies.
Prepare and follow up with proposals to attract/retain clients.
Assist in onboarding of new employees.
Assistin collating documentation for new and existing employee.
Assist with pre-employment medicals.
Assist in HR/Admin report for assigned centre such as number of absenteeism monthly) (sick, causal, annual leave).
Assist in training reports, sending quarterly reports of training done at designated centre.
Supervision of employees at the centre.
Continually strive to create profitable business through proactive cross selling and relationship enhancement.
Develop and execute marketing initiatives and business strategies.
Ensure security of life and properties of the centre.
Prepare monthly and quarterly reports on centre operations for Management use.
Perform other duties as assigned from time to time.
Qualifications
Bachelor's Degree / H.N.D in Public Health, Public Administration, Business Administration, or related discipline
Professional qualification from a relevant professional body is an added advantage
Minimum of eight (8) years experience and at least four (4) in hospital operations.
Learning & Growth /Innovation:
Continually seek out new ways of improving the company's operations.
Develop periodic centre operations training programs alongside HR.
Technical Competence:
Budgeting Skills
Business Development skills
Proposal Development
Operations Management
Records Management
Cost Management
Presentation skills
Project Management.
Generic Competence:
People Management
Report Writing
Stakeholder Management
Microsoft office (Excel, word, PowerPoint)
Data Management
Analytical Thinking skills
Attention to Details skills
Problem Solving skills
Decision Making skills
Negotiation skills
Communication skills.