Administrator - Fixed Term Contractor at Discovery Limited

Key Purpose


The main purpose of this role is to process all servicing transactions received in the Servicing team


Responsibilities


Be able to process all functions within Invest servicing team.
Knowledge of all Discovery Invest products.
Administrative and communication skills.
Assist when needed with queries though telephone and e-mail.
Make sure that feedback is given where it was supposed to be and then also that nothing is unattended.
Assisting with adhoc tasks given by management.
Relationship building with financial advisors and internal and external colleagues /clients.


Personal Attributes and Skills


Questioning techniques
Customer Service Orientation
Conflict handling
Good communication skills
Relationship building skills.
Results orientation
Assertiveness
Positive attitude
Commitment
Time management skills


Education and Experience


Matric
University degree
A minimum 2-year administrative experience in the LISP industry
1-year inbound telephone experience
Knowledge and understanding of Long-Term Insurance Legislation
Knowledge and understanding of the Lisp industry Experience using the following systems is an added advantage:
Paradigm
Compass
Frontline