Overview:
Nissan Parow currently has a vacancy for an Administrator: Service Advisor (Non-Technical).
This role is ideal for a highly organized and customer-focused individual who can maintain high service standards while effectively coordinating activities within a busy service department.
Key Responsibilities:
Coordinate workflow between Service Advisors, Foreman, Technicians, and customers
Provide regular updates to customers regarding service bookings and progress
Communicate effectively with all service department staff
Ensure vehicle security (vehicles locked, keys secured in key safe)
Ensure vehicles are prepared and parked correctly each morning
Ensure all job cards are completed and signed off by Technicians
Assist with quotations and provide support to Technicians
Support the Service Controller, Foreman, Service Manager, and Reception
Follow up on parts ordered for the workshop
Book in vehicles and manage service schedules
Ensure vehicles are test driven where required before customer collection
Record and report any comebacks
Monitor work in progress and outstanding payments daily
Ensure parts are ordered according to procedures
Maintain a clean and safe working environment
Promote and adhere to all safety standards
Upsell accessories and additional work where applicable
Prepare and follow up on quotations
Minimum Requirements:
Grade 12 (Matric)
Minimum of 3 years' experience as a Service Advisor
Valid Service Advisor certification (Toyota or similar)
Computer literacy (MS Office and dealership systems)
Clear criminal record
Skills & Competencies:
Excellent communication and customer service skills
Strong organizational and administrative abilities
Ability to multitask in a fast-paced environment
Attention to detail
Ability to work well within a team
Advantageous:
Experience within the motor industry or dealership environment
Closing Date 31 March 2026