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Advertising Account Manager, Mandarin & English (Cross-Border) at takealot.com
takealot.com
September 18, 2026
Full-time
On-site
Your responsibilities will include:
Retail Media Sales & Revenue Growth: Consistently meet and exceed advertising sales targets; proactively identify and convert upsell opportunities across international seller accounts.
Seller Onboarding & Platform Enablement: Drive adoption of Takealot's self-service Sponsored Advertising platform by Mandarin-speaking Marketplace sellers; deliver platform training and skills transfer in Mandarin, ensuring sellers can independently operate and optimise campaigns.
Strategic Account Management: Serve as the primary point of contact for a portfolio of international sellers; build trusted, long-term partnerships that deepen seller engagement and increase advertising investment over time.
Media Planning & Consultative Selling: Develop tailored media plans and advertising strategies for top-tier sellers, aligned to their business objectives, seasonal peaks, and product launch calendars; present compelling, data-backed recommendations.
Campaign Performance Management: Monitor live campaign performance against agreed KPIs (e.g. ROAS, CTR, conversion rate, spend pacing); generate regular performance reports (weekly/monthly/quarterly) and deliver actionable optimisation insights to sellers.
Campaign Execution & Coordination: Coordinate the collection of creative assets; manage the integration of booked campaigns into the marketing calendar; liaise with retail marketing managers to ensure on-time, on-brief delivery.
Billing & Financial Operations: Ensure managed services campaigns are invoiced accurately and on time each month; oversee reconciliation and invoice adjustment processes.
Seller Acquisition: Develop and implement acquisition strategies to grow the base of international sellers investing in advertising on the platform.
Cross-functional Collaboration: Work closely with creative, analytics, campaign management, and CRM teams to ensure seamless execution and alignment with client objectives; support Marketplace Account Managers to drive advertising uptake across their key accounts.
Seller Education & Content Development: Contribute to the development and hosting of educational webinars and training sessions in Mandarin; collaborate with the CRM team to produce seller-facing case studies and adoption/retention enablement materials.
Platform Issue Resolution: Act as the first point of escalation for seller platform queries; escalate operational and technical issues to the relevant engineering and product teams and manage resolution timelines.
Market & Platform Intelligence: Stay current with global retail media trends, platform updates, and competitive marketplace advertising developments; share insights internally to inform product and commercial strategy.
Attributes required:
Excellent written and verbal communication skills, strong attention to detail and follow-through
Ability to persuade sellers to adopt new technology
Excellent content design; and presentation skills
Strong analytical and critical thinking, using data to inform decisions
Ability to work independently to achieve sales targets
Solutions-oriented, can-do attitude, self-motivated
Entrepreneurial mindset
Understanding of the digital advertising and e-commerce environments
Qualification & Experience:
Mandarin proficiency (spoken and written) — essential for seller communication, platform training, and skills transfer with international sellers.
English proficiency (spoken and written) — essential for internal communication with line management and all South African-based stakeholders.
Bachelor's Degree or Advanced Diploma in Marketing, Business, Commerce, or a related field. In the absence of a formal qualification, a minimum of 5 years of demonstrated account management experience will be considered.
Minimum 3 years' experience in advertising sales and/or account management, with a proven track record of achieving or exceeding revenue targets.
Solid experience in digital marketing and advertising (search, display, sponsored ads, or programmatic).
Demonstrated ability to use data and campaign metrics to drive commercial recommendations and client decision-making.
Strong consultative sales skills with a track record of managing and growing a portfolio of accounts.
Excellent relationship management skills — ability to build trust and rapport across cultural and language boundaries.
Advantageous
Experience working in or with e-commerce marketplaces (e.g. Takealot, Amazon or similar).
Familiarity with retail media platforms and self-service advertising tools
Experience with campaign analytics platforms.
Understanding of cross-border e-commerce dynamics, particularly between China and emerging markets.\
CRM platform experience and comfort working with performance dashboards and reporting tools.
Retail Media Sales & Revenue Growth: Consistently meet and exceed advertising sales targets; proactively identify and convert upsell opportunities across international seller accounts.
Seller Onboarding & Platform Enablement: Drive adoption of Takealot's self-service Sponsored Advertising platform by Mandarin-speaking Marketplace sellers; deliver platform training and skills transfer in Mandarin, ensuring sellers can independently operate and optimise campaigns.
Strategic Account Management: Serve as the primary point of contact for a portfolio of international sellers; build trusted, long-term partnerships that deepen seller engagement and increase advertising investment over time.
Media Planning & Consultative Selling: Develop tailored media plans and advertising strategies for top-tier sellers, aligned to their business objectives, seasonal peaks, and product launch calendars; present compelling, data-backed recommendations.
Campaign Performance Management: Monitor live campaign performance against agreed KPIs (e.g. ROAS, CTR, conversion rate, spend pacing); generate regular performance reports (weekly/monthly/quarterly) and deliver actionable optimisation insights to sellers.
Campaign Execution & Coordination: Coordinate the collection of creative assets; manage the integration of booked campaigns into the marketing calendar; liaise with retail marketing managers to ensure on-time, on-brief delivery.
Billing & Financial Operations: Ensure managed services campaigns are invoiced accurately and on time each month; oversee reconciliation and invoice adjustment processes.
Seller Acquisition: Develop and implement acquisition strategies to grow the base of international sellers investing in advertising on the platform.
Cross-functional Collaboration: Work closely with creative, analytics, campaign management, and CRM teams to ensure seamless execution and alignment with client objectives; support Marketplace Account Managers to drive advertising uptake across their key accounts.
Seller Education & Content Development: Contribute to the development and hosting of educational webinars and training sessions in Mandarin; collaborate with the CRM team to produce seller-facing case studies and adoption/retention enablement materials.
Platform Issue Resolution: Act as the first point of escalation for seller platform queries; escalate operational and technical issues to the relevant engineering and product teams and manage resolution timelines.
Market & Platform Intelligence: Stay current with global retail media trends, platform updates, and competitive marketplace advertising developments; share insights internally to inform product and commercial strategy.
Attributes required:
Excellent written and verbal communication skills, strong attention to detail and follow-through
Ability to persuade sellers to adopt new technology
Excellent content design; and presentation skills
Strong analytical and critical thinking, using data to inform decisions
Ability to work independently to achieve sales targets
Solutions-oriented, can-do attitude, self-motivated
Entrepreneurial mindset
Understanding of the digital advertising and e-commerce environments
Qualification & Experience:
Mandarin proficiency (spoken and written) — essential for seller communication, platform training, and skills transfer with international sellers.
English proficiency (spoken and written) — essential for internal communication with line management and all South African-based stakeholders.
Bachelor's Degree or Advanced Diploma in Marketing, Business, Commerce, or a related field. In the absence of a formal qualification, a minimum of 5 years of demonstrated account management experience will be considered.
Minimum 3 years' experience in advertising sales and/or account management, with a proven track record of achieving or exceeding revenue targets.
Solid experience in digital marketing and advertising (search, display, sponsored ads, or programmatic).
Demonstrated ability to use data and campaign metrics to drive commercial recommendations and client decision-making.
Strong consultative sales skills with a track record of managing and growing a portfolio of accounts.
Excellent relationship management skills — ability to build trust and rapport across cultural and language boundaries.
Advantageous
Experience working in or with e-commerce marketplaces (e.g. Takealot, Amazon or similar).
Familiarity with retail media platforms and self-service advertising tools
Experience with campaign analytics platforms.
Understanding of cross-border e-commerce dynamics, particularly between China and emerging markets.\
CRM platform experience and comfort working with performance dashboards and reporting tools.