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Courier Controller at takealot.com
takealot.com
September 18, 2026
Full-time
On-site
Your responsibilities can include:
Manage services provided by courier service providers, ensuring service levels are met.
Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA's
Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP's can be improved and implement changes accordingly
Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
Maintaining good relationships and manage services of service providers and giving formally measured feedback
Examine claims for loss or damage and send to manager for approval of processing.
Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.
Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.
Qualifications and experience:
Post Matric Qualification in logistics or relevant
At least 3 years in a distribution and 3PL environment
Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements
Attributes required :
Able to work under pressure & project a professional image of the company
Planning and organising
Conflict resolution
Problem solving skills
Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
Flexible and open towards change
Relationship-building skills
Attention to detail/Quality of output
Communication: Verbal
Communication: Written
Methodical ÃÂâÃÂÃÂÃÂàAnalytical skills
Advanced numerical skills
Goal orientated and motivated to succeed
Assertive
Interpersonal skills
Manage services provided by courier service providers, ensuring service levels are met.
Plan, schedule, assign, inspect, record and organise distribution operations as per agreed customer SLA's
Maintain Standard Operating Procedures for the department, ensuring regular reviews of SOPs, and identify areas where SOP's can be improved and implement changes accordingly
Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
Maintaining good relationships and manage services of service providers and giving formally measured feedback
Examine claims for loss or damage and send to manager for approval of processing.
Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.
Continuously seeking innovative courier solutions for our clients to provide a more encompassed service to our clients.
Qualifications and experience:
Post Matric Qualification in logistics or relevant
At least 3 years in a distribution and 3PL environment
Proficiency in relevant software applications and packages Computer Literacy Prior of knowledge & keeping abreast of transport legislative requirements
Attributes required :
Able to work under pressure & project a professional image of the company
Planning and organising
Conflict resolution
Problem solving skills
Patient, supportive with a friendly disposition and high level of integrity Self-confident and act autonomously and in a proactive manner
Flexible and open towards change
Relationship-building skills
Attention to detail/Quality of output
Communication: Verbal
Communication: Written
Methodical ÃÂâÃÂÃÂÃÂàAnalytical skills
Advanced numerical skills
Goal orientated and motivated to succeed
Assertive
Interpersonal skills