ROLE SUMMARY
To enhance operational efficiencies, client liaison and retention, service delivery and quality.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE
Administrative Duties
Complete all company and legal documentation essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager
Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
Complete E- Patient Report Forms accurately for every patient treated
Complete any and all paperwork required for overtime worked and leave required
Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
Respond to any emergency if requested and administer Intermediate Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF / EPRF
Ensure the cleanliness of the station on a daily basis
Ensure proper and adequate stock control and replacement immediately after a call if possible
Attend CME training to maintain CPD compliance
Submit to involvement in community projects if required
Have necessary knowledge and display adequate levels of competence in the treatment of patients as per your training and qualification, and familiarize yourself with any changes to the treatment protocols as prescribed by the HPCSA
Adhere to all company policies and procedures applicable to your job, failing which disciplinary action may be instituted against you
Vehicle and Equipment
Ensure a detailed check of the vehicle and equipment assigned to you before commencement of your shift on CARS, and to your Operations Manager Ensure the cleanliness of all vehicles and equipment on a daily basis and a thorough cleaning session once a week
Maintain all equipment in satisfactory working conditions in accordance with manufacturers' details
Ensure sufficient care is taken to prevent loss of equipment and report all losses/stolen 'to management.
Ensure accurate record keeping for all drugs used and, in your possession,
Health and Safety
Ensure that you comply with Compensation for Occupational Injuries & Diseases Act requirements and report all injuries sustained on duty immediately to the Operations Manager, Call Centre
Ensure that all public areas in the Netcare 911 premises are kept neat and tidy at all times
Act in a manner conducive to basic safety regulations whilst on duty
Ensure safe and considerate driving techniques at all times whilst in control of the company vehicle
Ensure that the scene of an incident is safe to approach and if not, make such a scene safe according to the regulations in your specific level of emergency care training
Ensure reporting of any unusual occurrence of company importance, whilst on duty, to the Operations Manager immediately.
Wear the appropriate protective gear on each scene as necessary
Ensure proper and adequate stock control and replacement immediately after a call if possible
SKILLS PROFILE
EDUCATION
Essential
Current registration with the HPCSA: Professional Board of Emergency Care Personnel as an AEA. Up to date with the latest HPCSA CPG guidelines.
A valid PDRP for passengers
A valid Code 10 Driver's License
WORK EXPERIENCE
Essential
Must be over 21 years old
2 Years post graduate patient care experience in an operational environment would be beneficial
Computer proficiency would be beneficial (Microsoft Office)
KNOWLEDGE
Essential
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911